Social media twits

I’m not a fan of Valleywag, but sometimes their blunt opinions ring more true than not. That is certainly true for the Valleywag post, On hiring social media twits. I should know, my role is as a social media strategist at Experian Consumer Direct forces me to deal with the shortcomings of the field – like proof of ROI. My team has begun to ask many of the same things the article harps on, however I do see the value for companies to have a social media strategist. Companies need to enter ‘the conversation’, to move from monologue marketing to dialogue marketing.

In the past you could argue why would they need an SEO expert, but companies need someone to keep an eye on things. Search is driving more and more customer accusition, so it’s in a company’s interest to keep an eye on it – as they say, someone has to be accountable. The same will be true for social media in the future. It isn’t going to go away. That said, the social media field is in a bit of a echo chamber right now, but that’s to be expected – it’s still early.

Social media is about joining ‘the conversation’

By day I’m a social media strategist for what can only be called, an old world company. There’s been a lot of talk of whether that is an actual position. My take is that such a position will be around for a while as the world moves from monologue marketing to dialogue marketing. Most companies of course don’t want to enter a dialogue, and that’s where I come in. We’ll really where you come in as you demand them to talk. When they get the message they call people like me.

I like to think of social media as joining ‘the conversation’. For any particular field or topic there is a conversation happening about it online somewhere. ‘The conversation’ is an encompassing term however. Conversations are happening all across the internet in blogs, forums, comments, etc. ‘The conversation’ can refer to all these little conversations or just the most popular and influential conversations happening around a topic. I should also point out that ‘the conversation’ doesn’t typically include personal conversations. Personal conversations might be the ones you have between friends on Facebook.

So we could look at social media as breaking down to three types of conversations.

  • Encompassing (‘the conversation’) – All conversations on a topic from happening on the internet
  • Popular / Influential (‘the conversation’) – The most influential conversations on a topic happening on the internet
  • Personal / Pertinent – Conversations you have with your friends or a coworker on when to set up a meeting

Joining ‘The Conversation’

Everyone of course wants to join ‘the conversation’. People want to learn, build a reputation, find other like minded people, etc. Companies may want to market their wares, counter some bad press, put a face to a faceless corporation, etc. Joining ‘the conversation’ however is not that easy. Even though ‘the conversation’ is generally free and open it can be difficult to find, keep up with, and build a reputation. This is the whole school yard thing again – you have to find where you fit in. This isn’t new territory for people, but is very new for companies.

Companies have difficulty adjusting to the school yard for a number of reasons:

  • Inflated ego – Few of us work for a company we despise. In fact it’s more likely that we drink the Kool-Aid. We take pride in who we work for.
  • Want to be with the cool kids – Cool kids mean influence and influence means sales.
  • Want to be everywhere – Exclusivity is a defining characteristic of being the cool kids, however more customers means more sales right? Can’t we have both?
  • Rarely do self evaluations – Little Jimmy knew he wasn’t fast, so he didn’t join the track team. However companies tend to only see opportunity and feel they can simply buy the needed expertise.

Thinking of social media as a conversation helps put it into perspective and allows us to make analogies. Even though most of us wouldn’t care to relive the first time we stepped into the school yard, we understand it. And that isn’t to say the school yard of social media is cruel like many school yards, but some of the dynamics are the same – reputation, authenticity, etc.

Immersive story and a social media strategist

Dusan Writer was nice enough to comment on a post of mine, then my blog exploded. I still have the comment in my email, but no longer have the post. I essentially covered the substance of the post in – An introduction to my “new” blog. I could recreate the comment as if nothing happened, but that seems incredibly wrong. There’s something sacred about comments. So instead of trying to re-post the comment or going without it, I decided to create a whole post based on it.

One of the main reasons you’re in my feed is because of the exploration of immersive story – and you’re right, this isn’t something that a lot of people know about. There are very few resources and opinions out there on what works and what doesn’t when it comes to interactive storytelling, what platforms work and which ones don’t.

I wouldn’t argue that point at all. There are far too little written about interactive storytelling. I’m hoping as virtual worlds become more popular artists will naturally begin to experiment with the concept. The key will be if we as a community, or developer community, can supply them with the right tools.

In particular there is an obsession with social media and tweets and plurks, or with code and platforms and whether the water is shiny or not. The ad folks all seem to be talking about brand narratives and questioning whether the Net as a storytelling medium has failed us, but they fail to paint a picture of what it would look like if it didn’t.

I agree that the industry seems too focused on marketing. Reuben Steiger could be the poster child for this, especially after he posted – Has the Internet Failed as a Storytelling Medium? I however am happy Reuben is taking up the banner of narrative, even if for marketing purposes. Maybe Dusan is happy as well, just equally worried that the marketing may corrupt the efforts. Dusan does make a great point in the last sentence – no one has painted a picture of what great storytelling on the internet exactly looks like. In Reuben’s post he came close but still nothing we could touch. I’m guilty of this as well, other than a use case I haven’t been able to really nail down my vision.

Bless you for being a social media strategist – but really – what the hell does that mean, anyways, in the big picture? Social media is for the most part a con job that disguises the fact that businesses and brands and the media have forgotten to take care of their customers, and in the absence of that customers have taken technology and are filling the gap. Sure, they can try to jump on the speeding train as it rushes off to some sort of crowd-sourced open sourced heaven but it doesn’t hide the fact that what they really need to do is care about people and stop staring at widgets and wikis.

Social media empowers users more than companies. I like the idea of moving from monologue marketing to dialogue marketing. Problem is most companies don’t want a dialogue. However that is no longer their choice. I dislike the term social media strategist but HR departments need to build a position around something, and in this case its helping a company move into the dialogue. Actually I’m talking big, I mostly spend my time trying to explain social media and why it’s more involved than just building a widget. But companies are naturally resistant to change and this transition will be extremely painful. As many of these widgets fail, so will these companies. That is better for society as a whole, but I don’t want a world without companies. I too am tired of the predatory practices and want these companies to be better positioned and dedicated to serving me. As Peter Drucker said, “There is only one valid definition of a business purpose: to create a customer.Profit is merely the gauge of how well they’re doing at making a customer.

Immersive storytelling however is the step past all that. Stories in general have the capacity to lift us up, to transmit knowledge, to create new myths, and to help us come to grips with the peril of technology, or change, or just the world around us. Interactive storytelling may be, in fact, the emergence of a truly new narrative form, one that might let us cope with a pace of change and a veritable ocean of information, to let us surf towards the singularity or the cyber meltdown or our dehumanization, whatever scenario you want, with a few tools under our belt and a light in our torch.

I couldn’t say it any better myself.

For brands, say, or teachers, or the media – they need to know how. But they also need to realize that it, first of all, ahead of all the technology and whiz-bang small worlds or twitter streams or Papervision sites, they need to be authentic.

Inauthentic means gazing at the code instead of the tale, or the platform instead of the promise, or the positioning instead of the human beings who will receive it and interact with it and call it their own.

Authenticity is a topic I address every day as a social media strategist. To be authentic a company has to first examine what it is, something most execs never do. If a companies social media strategy isn’t authentic it fails. If an immersive story is done just for marketing reasons it too will fail. However I think there is a balance that can be struck. Movies aren’t made purely for the sake of art.

We need ranters and observers and people who will add a voice to the conversation to remind us that it’s not the wires or the plurks, it’s the fires and the people.

Blog on. Tell us tales.

I’m glad to be part of the conversation.